Frequently Asked Questions

Department of Recovery contacted you because you are the owner of unclaimed funds that we have located.  We have the ability to recover this money for you.

Generally, funds left unclaimed consist of old accounts and uncashed checks.  Often the money is from a check that was never deposited, lost in the mail or misplaced.  In other instances, the owner of the unclaimed funds has died and the heirs have no knowledge of the existence of these funds.  The unclaimed property we work with does NOT include any real estate (e.g., homes, buildings or land).

The vast majority of our clients were previously unaware that they had unclaimed money – if they HAD been aware of these funds, they would not be unclaimed...hence the term “unclaimed funds.”  The reason we contacted you is because we are confident that (1) the funds exist, (2) you are the owner of these funds, and (3) we will be able to recover these funds for you.

We've found that the individuals who believe that they are missing the least money are often the recipients of the most money when the check for the funds is issued.  And since we only earn our fee when the funds are recovered, you have nothing to lose and everything to gain by sending in the agreement.

For privacy concerns, we initially know only the estimated value of the funds.  After your claim has been filed, we will know the specifics of the funds.

Funds can become unclaimed for a multitude of reasons, many of which have nothing to do with the owner.  Now that we know that these funds exist, we are in a position to recover them for you.  This is good news, not bad news.

Organizations holding unclaimed funds are not always required to locate and/or notify the Owners of unclaimed funds.  Accordingly, it is highly unlikely that you will be able to recover the unclaimed funds without our help.

Payment of the unclaimed funds will be sent to the Owner.

The surviving spouse, daughter, son or other relative can claim the unclaimed funds.

The average time is 60 days to recover the unclaimed funds.

We do NOT charge an up-front fee to use our services.  When your unclaimed funds have been recovered, we charge a fee to recover funds.  The fee includes the following:

• 15 years of experience in performing prompt unclaimed funds recoveries
• Dedicated personnel that will help you in every step of the claims process
• Our strong relationships with the entities who hold unclaimed funds

     We think you'll agree that having a small fee for our services is fair.

We understand your concern, but this is not a scam:

Department of Recovery is a family owned and operated business that has plenty of references.

We are a Pennsylvania-registered company that has been helping individuals and organizations to recover unclaimed funds for years.

We charge NO UP-FRONT FEE to work on your claim.

Unless there is a recovery of your unclaimed money, you will pay us NO FEE. Thus, you have nothing to lose and everything to gain by having us initiate recovery of the money.

We have contacted you because there definitely is unclaimed money in your name, and Department of Recovery can help you recover these funds.

No.  Our services are only available to individuals and organizations for whom we have already located unclaimed money AND to whom we have sent a letter with the intent of helping them to recover these funds.

Just sign the agreement and return it to us: by fax (the quickest method), by email (with an attached scan of your agreement), or by postal mail using our postage-free reply envelope. We will begin recovering your money immediately.

Just contact us, and we will be happy to explain the process. Also, you may have your attorney or accountant call us.